FAQs

Payment

What payment methods does My Saarees& Gift accept?
We accept Visa, Master Card, American Express, Discover.
To pay by direct-ebanking from your online banking account, wire transfer please contact info@mysaaree.com.

Is my credit card charged at the time of making my purchase online?
Your credit card is charged once we have confirmed your items are in stock and that the credit/debit card holders have passed validation checks and authorization by the card issuer.

What security checks are in place to make sure my purchase is valid?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not for any reason authorise payment then we will not be able to accept your order.

Note:
Please carefully read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agree to them.

Ordering

How do I make a purchase?
Shopping at My Saarees&Gift  is easy: You can shop by product category such as Saarees, Kurtis, Tops, Shawls/Scarfs, Bags, Jewelries etc (using navigation in the drop down menus). Once you have found an item, select your color and click on the 'ADD TO BASKET' button next to each item. You can then continue shopping or go to the basket in the top right hand corner to complete your order. At checkout, you can review and amend your order details on the BASKET menu.

Can I order by telephone or fax?
Due to security reasons, we do not offer a telephone/fax ordering system.

How do I know if an item is in stock?
Most items shown are in stock, if an item you have ordered is unavailable when we come to pick and dispatch it, you will be contacted by our customer service team by email. You will not be charged for that item. If a product does not appear in a specific size in the 'Size' drop-down, this means the item does not come in other size beside that one that is mentioned in the description. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

What if an item is out of stock?
All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

Does My Saarees Offer Gift Wrapping?
Yes we do offer a gift-wrapping option. However, You will be able to select the gift option only over the phone by specifying your purchase detail or by the email after you have placed your order. The parcel must include an invoice but this will be placed outside the gift packaging.

Do you offer same day delivery in the United States?
No we do not offer the same day delivery at My Saarees at this time. However, we do give you the option of selecting the express deliver at the time of check out. Once the order has been successfully received and processed we will call you to arrange a delivery time suitable to you. Please note that if you require your items at a specific time, you must contact us at info@mysaaree.com or 612-227-2392. Orders received after 1pm PST will be mailed the next day only.  Please note, we do not deliver the products on the bank holiday or on the public holidays.

Can I add items to an existing order?
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please email us at info@mysaaree.com or call us at 612-227-2392 and provide us the corrected details by ensuring you include your order number. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

Delivery/Shipping

Can I track my order online?
If it is an express delivery by UPS or FedEx Kinko, you may be able to track. However we ship all of our orders using USPS if used of standard delivery service.

How soon will I receive my order?
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. However, all the USPS delivery number of days depends on the United States Postal Services delivery process(normally 5-7 business days). As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address, type of delivery,  for the specified order.

Please note that your order will only be shipped once payment and delivery details have been approved.

How much are shipping costs?
The following table is an indication of My Saarees and Gift’s shipping costs.

Will update this later.

Will there be additional duties or taxes payable on my purchase?
If your shipping address is outside the USA, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. We are happy to assist you if you have further questions please email info@mysaaree.com **Note: This may not be guaranteed depending on your local customs as sometimes you may not be eligible to claim your customs duties even if you have returned your parcel back to My Saarees. It is best to check with your local customs office if the receiver is eligible and if any required paperwork is needed in order to process customs duties claim.

Please note that prices shown are in USD and tax will be shown in the breakdown cost at the time of your purchase. Additional shipping rates will be added to your final purchase price at checkout.

Can I change my shipping address once my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

What happens if I am out when you deliver?
If you or the intended recipient is not in when USPS, UPS or FedEx attempt to deliver, they will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to pick up the item or rearrange delivery. Please note if you rearrange to deliver to another address, this may incur an additional charge that is out of our control.

Can you deliver to a different address than my billing address?
Yes, as long as the delivery address is different from the billing address. So please make sure you specify the delivery address correctly if its different from the mailing address at the time of purchase/check out.

Returns & Exchanges

How do I receive a refund and will I be refunded for the full value of my order?
All sales are final and we do not offer return policies, esp in Saarees once it leaves our door. Since they are made by such a delicate fabrics, it may even get torn if you do not handle with care while trying it also. Since they are such a delicate product, we would not be liable for ….update later.

What do I do if I have received the wrong item or my item is faulty?
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact us at info@mysaaree.com and we will respond within 48hrs, Monday to Friday 10am – 6pm (excluding Public Holidays). This could be one of the reason when we would make an exception for the refund.

General Questions

How do I contact customer care?
This page should provide the answers to our frequently asked questions. Please check if your questions are answered here.

All e-mail messages are treated as priority. We will reply to your enquiry within one business day. You are also welcome to contact us by telephone at 612-227-2392. We are open 10.00am to 6.00pm (PST). There is also an answer phone at all other times. For the quickest response we recommend you contacting us by email on info@mysaarees.com

What is the My Saarees& Gift’s opening hours?
Please visit the store pages for opening hours Please click Here.

How do I find a product?
If you know exactly what you are looking for, you will be given the option to search the shop by product category. Throughout the site there is also a 'Search Our Site' function, which can be used to look for certain products using key words.

How do I know if the item will fit me?
There is a size guide with most of the Kurtis and Tops and in addition when an item runs small or large to size, this will be identified within the product description.

Technical Questions

I cannot process my order?
Please could you try to place the order again – sometimes when the site is experiencing high demand orders do not get placed. If it still does not work please make a note of what happens and what messages the site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem.

If you are still having problems, try deleting the cookies on your computer then logging back into your account. You will need to go to the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK. If further problems persist please do not hesitate to contact us at info@mysaarees.com.

An Error message says my card details are incorrect?
Please ensure that you enter your card details exactly as they appear on the payment card including your name. Please enter the card number without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card. This system is managed by your bank so it may be worth contacting them to check that there are no problems with the 3DSecure system on your account.

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